FAQs

1. I have a question about my order. What's the best way to contact you?

For the fastest assistance, please email us at hello@vantoro.co. Every message is reviewed with care to ensure a smooth and reliable ordering experience.

2. I need to change my shipping address. What should I do?

If you need to update your shipping address, please get in touch with us within 24 hours of placing your order. Email hello@vantoro.co and we'll do our best to assist before your order is processed.

3. Will my items arrive together?

Items included in bundles may ship separately depending on availability. If this happens, you’ll receive tracking details for each shipment so you can follow your order easily.

4. Where is my shipping confirmation email?

Shipping confirmation emails are typically sent within 24–48 hours after your order is processed. During high-volume periods or holidays, this may take slightly longer. Please check your spam or promotions folder as well.

5. Why hasn't my tracking information updated yet?

Tracking details may take 2–4 business days to update after your order has been processed. If your tracking hasn't updated after this period, please get in touch with us at hello@vantoro.co and we'll be happy to look into it.

6. Do you offer international shipping?

Yes, we do offer international shipping. Delivery times and shipping fees may vary by location. Please note that any customs duties or import taxes are the customer's responsibility.

7. Can I cancel or change my order after placing it?

If you need to cancel or modify your order, please get in touch with us within 24–48 hours of placing it. Once an order has been processed or shipped, changes may no longer be possible.

8. What is your return policy?

We offer a 60-Day Risk-Free Guarantee. If you're not satisfied with your purchase, you may return it within 60 days of delivery, provided the item is not damaged after use. To start a return, email hello@vantoro.co and our team will guide you through the process.